Welcome to Skin Pharmacy terms and policies. Please take a moment to familiarise yourself with them. If you can’t find what you’re looking for, get in touch and we will be happy to help.

Terms of Use

This website is the property of Skin Pharmacy and its related bodies, affiliates, subsidiaries, employees, officers, directors, executors, administrators, successors, substitutes and assigns (collectively, “Skin Pharmacy”, ‘we’, ‘our’, ‘us’).

5. Accuracy of materials

The materials appearing on Skin Pharmacy website could include technical, typographical, or photographic errors. Skin Pharmacy does not warrant that any of the materials on its website are accurate, complete or current. Skin Pharmacy may make webto the materials contained on its website at any time without notice. However Skin Pharmacy does not make any commitment to update the materials.

9. Complaints Policy

If you wish to make a complaint please ask to speak with Mahmoud the registered manager, or you can put your concerns in writing to her at the address provided below. We will acknowledge all written complaints within two working days and respond within twenty working days or a written or an explanation of why the response is taking longer and when they can expect a response.

A full response within 5 days of the full conclusion being reached.

10. Returns Policy

Consultation fees will be refunded up to 48 hours prior to the appointment.

Products will be exchanged within 14 days of purchase only provided the products have not been opened or used.

Skin Pharmacy will not provide refunds on treatments that have been provided in good faith or refunds on treatments if the patient has had an adverse reaction to treatment.

11. Policy on Children & Pets

We do not accept children or pets into the clinic unless they are supervised by a friend or family member.

1. Acceptance
1.1 These Terms of Use together with Skin Pharmacy’s Privacy Policy and Cookies Policy govern your access and use of the website of Skin Pharmacy. Access or use of the website includes but is not limited to browsing, navigating, reading content, purchasing goods or services, donating, downloading, reproducing, modifying, distributing, transmitting, or broadcasting website in whole or in part.

1.2 By accessing or using our website, you acknowledge that you have read, understood and accepted without reserve these Terms of Use as varied or replaced from time to time by us. If you do not agree with the Terms of Use please do not use this website.

1.3 If we vary or replace these Terms of Use we will post a new dated version on our website. You must consult these Terms of Use from time to time to make yourself aware of any changes.

1.4 These Terms apply to any person, body corporate or any other type of entity or machine who accesses or uses this website (collectively, ‘your’, ‘you’).

2. Copyright and Intellectual Property
2.1 Skin Pharmacy is the owner of, or uses with authorisation of the owners of, the website which includes but is not limited to the texts, prices, pricelists, marks, logos, diagrams, photographs, videos, sounds, music, layout, designs, know-how, technologies, products, processes or anything else contained herein and is accordingly protected by copyright, trademarks, patents and all other intellectual or industrial property rights which exist under any law in the world.

3. Use of the Website
3.1 Skin Pharmacy grants the user of this site a limited license to access and make personal use of this site

3.2 Except as provided in sub-clause 3.3 of these Terms of Use, we prohibit your use, including but limited to the reproduction, publication, modification, distribution, transmission, or broadcast of the content of the website, in whole or in part and by any means. You may not download or modify this site or any portion of it (other than page caching), without the express written consent of Skin Pharmacy.

3.3 You may download, display or print the content of our website solely for personal, non-commercial use, thereby retaining and reproducing each and every copyright notice or other proprietary rights notice contained in any information or other material you download.

3.4 We prohibit your use of any device such as an automated device, tool, software, algorithm, procedure or internet bot to mine or collect data from this site.

3.5 Skin Pharmacy neither warrants nor represents that your use of any content displayed on its websites will not infringe any rights of third parties.

3.6 Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

4. Information Deemed Non-Confidential
4.1 Any personal data that you may send to us via our website is processed according to our Privacy Policy.

4.2 Any information or material sent to us via our website, via email or through any interactive portions of the site which are not personal data will be treated as non-confidential and non-proprietary and become the property of Skin Pharmacy and may be freely used for any purpose. Specifically, Skin Pharmacy is free to use any ideas, concepts, know-how, or techniques contained in any such communication you send to the website for any purpose whatsoever, including, but not limited to, developing, manufacturing, advertising and marketing products using such information. Any such use is without compensation to those providing the information, nor anyone else.

4.3 By submitting information or material to us, you are warranting that you own the information or material submitted, that it is not defamatory, and that Skin Pharmacy’s use will not violate any third party’s rights.

4.4 Skin Pharmacy is under no obligation to use the information or material you provide.

5. Links
5.1 Our website may contain links leading to other websites that are not operated or controlled by Skin Pharmacy. Skin Pharmacy is not responsible for these sites and accepts no responsibility or liability in relation to any aspect of them.

6. Miscellaneous
6.1 These Terms of Use constitute the entire agreement between you and Skin Pharmacy in relation to the access and the use of the website.

6.2. Skin Pharmacy has other terms, conditions and general information governing privacy and the purchase of products and services, which supplement these Terms of Use.

6.3 In the event that any section of these Terms of Use is considered to be illegal by law or regulation, existing or future, or by a court ruling, then such provision shall be considered as stricken, all other provisions of the Terms of Use maintaining full force and effect between yourself and Skin Pharmacy.

6.4 The headings are for reference only and do not form part of this agreement.

6.5 This agreement will be interpreted under and governed by the English Law. The parties submit to the non-exclusive jurisdiction of the English courts and any courts that may hear appeals from those courts in respect of any proceedings in connection with these Terms of Use.

6.7 In this contract, the singular includes the plural and vice versa, and another part of speech or grammatical form of an expression has a corresponding meaning.

7. Disclaimer of Warranties
7.1 Skin Pharmacy provides the website in good faith. Skin Pharmacy reserves the right to make changes, corrections and/or improvements to the website any time without prior notice but does not assume any responsibility to do so.

7.2 Only to the full extent permitted by law and without prejudice to these Terms of Use, any material, information and all that you find on the website is provided to you ‘as is’, without guarantees of any sort, express or implied, including but not limited to, guarantees that the website or its content will correspond to your expectations, will not be interrupted or will be timely, secure or free of error.

8. Limitation of Liability
8.1. Your access or use of our website is at your own risk and peril.

8.2 To the fullest extent permitted by law you forever indemnify and hold harmless Skin Pharmacy from and against:

a) any direct, indirect, or consequential damages or
b) any injury to reputation or
c) costs or
d) losses, decrease in turnover or profits or
e) liabilities of any nature whatsoever or
f) damage or virus which could affect your computer equipment or other property

that are capable of arising from your use or access or the impossibility of your use or access to the website.

Last modified April 2022

Terms of Service

This website is operated by Skin Pharmacy. Throughout the site, the terms “Skin Pharmacy”, “we”, “us” and “our” refer to Skin Pharmacy. Skin Pharmacy offers this website (“”, or “site”), including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and you acknowledge and agree to be bound by the following terms and conditions (the “Terms of Service”, the “Terms of Trade” or the “Terms”) which together with Skin Pharmacy’s Privacy Policy, Refund & Exchanges Policy and Shipping and Payments Policy govern Skin Pharmacy’s relationship with you in relation to our website and our trade. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

1. Online Store Terms
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

2. General Conditions
We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve

a) transmissions over various networks; and

b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

3. Accuracy, completeness and timeless information
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

4. Modifications to the service and prices
All prices quoted are in British Pounds (GBP).

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service

5. Products and services

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

6. Order process
Orders are processed and received by us through Shopify’s order processing system. Once you have placed an order on our site you will receive an email confirming your order has been accepted. We will process your order and organise your shipping in accordance with our Shipping and Payments Policy. You will receive a second email which will contain tracking information to advise you that your order has been shipped.

7. Payments
7.1. We process payments with Opayo Payments. Payments using Opayo Payments are processed in GBP. We are able to accept payments using the following types of cards:

a) Visa
b) MasterCard
c) American Express
d) JCB
e) Discover
f) Diners Club debit and credit cards

7.2. If you use a credit card that is registered overseas to make a purchase, the total costs payable will be determined by the card issuer or bank and based on the exchange rate at the time your card is charged. Your card issuer or bank may charge you a currency conversion fee. In addition to this your card issuer may charge you an international transaction fee that may in your statement appear as a Skin Pharmacy charge. This is not a Skin Pharmacy charge and we cannot reverse or refund this fee as it was not charged by us. If you would like to know what charges apply to you, please contact your card issuer prior to making any purchases on our site.

8. Taxes
Prices quoted include taxes

10. Delivery and handling

a) To ensure you receive your order quickly we ship orders Monday to Friday, excluding holidays

b) In line with our commitment to good customer service we endeavour to ship orders placed by 1pm Eastern Time on

Monday, Tuesday, Wednesday, Thursday and Friday that the same day. Orders received outside of these times on these days will be shipped next day if it a business day. Orders received on weekends and on holidays will be shipped on the next business day.

10.1. Orders to UK destination

You can choose to have your order shipped to UK destination using the following methods:

a) (Name of ship method). Orders shipped using this service are delivered within (xx) business days. This delivery service is free.

b) (Name of ship method). Orders shipped using this service are delivered within (xx) business days. The cost of this delivery service is (xx).

10.2. International orders

You can choose to have your order shipped to a non-UK destination using the following methods:

a) (Name of ship method). Orders shipped using this service are delivered within (xx) business days. The cost of this delivery service is (xx).
b) (Name of ship method). Orders shipped using this service are delivered within (xx) business days. The cost of this delivery service is (xx).

Occasionally international deliveries may take longer than as outlined in 10.1 and 10.2 to arrive at their destination. These delays may be caused by the destination country’s customs clearance procedures. Delays may also be caused by holidays, strikes or any such event that disrupts usual delivery operations. Customers understand that in this case we are not responsible for any such delays.

c) Despatch date of goods is subject to availability of stock.

d) Availability of stock, despatch and delivery dates are given as estimates only

e) The customer agrees that Skin Pharmacy is not liable in any case for any consequential or other direct or indirect loss or damage of any kind, (including but not limited to loss of profit or any economic loss), arising out of its recklessness, negligence, inability or failure to dispatch or deliver goods within the stated time frame

f) The customer agrees that despatch and delivery records kept by Skin Pharmacy are correct and that the signed Packing Slip or Delivery Docket or of any such document used by a courier service or by Skin Pharmacy for the purposes of recording delivery of goods is proof that goods were received by customer.

g) The customer agrees to be onsite at their nominated delivery address between business hours. Skin Pharmacy will not accept responsibility for lost or stolen goods at delivery sites if the customer has failed to be onsite and if goods had to be left at delivery address unattended.

h) If a delivery failure occurs for whatever reason and re-delivery is requested, customers may be required to pay the re-delivery fee as charged by the courier company.

11. Accuracy of billing and account information
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

12. Optional tools
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

13. Third party links
Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

14. User comments, feedback and other submissions
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

15. Personal information
Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.

16. Errors, inaccuracies and omissions
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

17. Prohibited uses
In addition to other prohibitions as set forth in the Terms of Service and Terms of Use policies, you are prohibited from using the site or its content:

a) for any unlawful purpose;
b) to solicit others to perform or participate in any unlawful acts;
c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances;
d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others;
e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;
f) to submit false or misleading information;
g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet;
h) to collect or track the personal information of others;
i) to spam, phish, pharm, pretext, spider, crawl, or scrape;
j) for any obscene or immoral purpose; or
k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

18. Disclaimer of warranties; limitation of liability
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Skin Pharmacy, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

19. Indemnification
You agree to indemnify, defend and hold harmless Skin Pharmacy and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

20. Severability
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

21. Termination

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

22. Entire agreement
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

23. Governing law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the UK.

24. Changes to terms of service

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

25. Contact information

Questions about the Terms of Service should be sent to us at:

Last modified April 2022

Skin Pharmacy Privacy Policy

This Privacy Policy governs the process in which Skin Pharmacy gathers, collects, utilizes, maintains and discloses information collected from you, the website user, on the website ("Site"). This privacy policy applies to the Site and all products and services offered by Skin Pharmacy.

1. What type of information do we collect?

1.1. We may collect, store and use the following kinds of information:

a) information about the computer (or other electronic device) that you use to connect to us with, the operating system it uses, your IP address, geographical location, the type of browser you use, application type, and referral source, as well as information relating to which Internet service provider or mobile network you use;
b) data about how you use the site such as the number of page views, the particular pages and links you access when you visit the site, the specific time you access the site and the amount of time you are on it, the website you came to our site from, the website you visit after leaving our site, and any selections or choices you make when using the site.
c) your individual preferences, your selections and any comments or feedback that you choose to leave on our pages;
d) your reviews and ratings on our products, posts and pages;
e) Payment and transaction information including information relating to any purchases you make of our goods or services. We will keep records of the products and services you purchase from us and the payment method that you use to complete the transaction.
f) Personal information such as the information that you provide to us for the purpose of registering with us, demographic data that you enter via forms on our site, information that you provide us with when you enter a competition or promotion, and information that you provide us with when you communicate with us via email or mail; and finally information that you provide us with when you purchase from us. This information includes your name, your email address, your telephone number and addresses associated with your account;
g) information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters;
h) any other information that you choose to send to us either via fax, mail or email, or through any other electronic file transfer or storage service.

2. How do we use the information we collect

2.1. We use the types of information we obtain from you in the following ways:

a) To process your order or transaction
b) To contact you about your purchases
c) To communicate with you in reply to any complaints, issues, requests you make including any quotation requests
d) To send you or deliver your purchases
e) To send you quotations, invoices, statements
f) To collect payment from you
g) To provide third parties such as couriers and delivery service agents in connection to delivering your order
h) To provide to third parties such as advertisers, marketers and other service agents for the purpose of gathering and analysing statistical information about usage on our site. This information will not personally identify you
i) To improve your use, navigation and browsing experience on our website
j) To send you information regarding any products or services we think may be of interest to you
k) To send you our newsletter and any marketing material
l) To notify you of upcoming competitions and promotions
m) We will use information about fraudulent or criminal activity relating to your account for the purposes of preventing fraud or crime.

3. Information we share with third parties:
3.1. We may share your information with the following third parties:

a) Our subsidiaries and holding companies
b) Couriers and delivery service agents in connection to delivering your order
c) Buyers and prospective buyers of our business or any asset part which we are selling
d) Third parties such as law enforcement, government, regulators and other parties for legal reasons who we are under a legal obligation to disclose your personal information to
e) To third parties in order to exercise or defend our legal rights, property or safety or the rights, property or safety of others. This also includes disclosure of your personal information to others for the purposes of detecting and investigating illegal activities and breaches of any agreement we have with you.
f) To our advertising partners and marketing services agents who we enlist to advertise and promote products, competitions and special promotions. We will not without your express consent provide your personal information to any third parties for the purpose of direct marketing.
g) To providers of statistical services for the purposes of collating statistical information about our users and their behaviour. Our users cannot be personally identified from this information.

4. Cookies
Our website,, uses cookies. This document explains what cookies are, what cookies we use, how we use cookies and how we manage them.

4.1. What are cookies?
Cookies are files, which are sent by us to your computer or other electronic access device, which we can access when you visit our site in future.

4.2. How we use cookies
We use the data we obtain from cookies to help run the website more effectively, to improve the website's functionality, usability and navigation, and for advertising and marketing purposes. We may also use that information to recognise your computer when you visit our website, and to personalise our website for you thus improving your experience with it.


4.3. We use different types of cookies for different purposes. Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not:
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.
In addition, we use targeting and advertising cookies. These cookies help us improve our communications, marketing and advertising. Our advertisers and third party marketing services may also send you cookies.

4.4. Third Party Web Analytics Cookies
We use statistical services like Google Analytics to analyse the use of this website. Google Analytics gathers this statistical information through use of cookies which they store on users’ computers and other electronic devices that are used to access our site. Google's privacy policy can be found at:


4.5. How do you stop cookies being used
Most internet browsers allow you to control and/or refuse to accept cookies. If you want to delete any cookies that are already on your computer, please refer to the instructions for your file management software to locate the file or directory that stores cookies.
Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our site.


5. International data transfers
Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this privacy policy. Personal information that we collect may be transferred to and stored in countries outside of the jurisdiction you are in order to utilise this information as set by this privacy policy. We will take all necessary steps to ensure adequate levels of protection operate in these jurisdictions and that your personal data is treated in accordance with this privacy policy.

6. Security of your personal data
We take all reasonable steps to ensure your personal information is handled securely and to prevent its loss or misuse.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

6.1. Payment:
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service ( or Privacy Statement (

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
Users can also reduce the risk of data misuse by keeping their website access information secure. We will never ask you to provide us with any passwords.

7. Policy amendments
From time to time we may make alterations and amendments to this privacy policy. When any changes are made the ‘last modified’ date is changed accordingly to the date from which the new policy takes effect. Check this policy occasionally to ensure you are aware of these policy updates.

8. Your rights
By using our site we assume your agreement to this privacy policy. If you do not wish for your personal data to be used as set out in this policy, you may write to us at

9. Third party links
From time to time we may include links on our website to third parties such as our partners, service providers, stockists, retailers and affiliates. If you choose to click on these links please note that we are not responsible or liable for their policies. It is your responsibility to read their policies before you choose to engage with those websites.

10. Updating information
It is your responsibility to ensure the information we have for you is up to date. We do not take responsibility for any lost orders, nor delivery or wrongful delivery if it has resulted from you failing to update your personal information with us.

11. Contact
To contact us in relation to any part of this privacy policy or to our treatment of your personal data please send us an email to
Last modified September 2019

Privacy & Cookie Policy

Privacy Policy

Your privacy is important to us.

It is Skin Pharmacy's policy to respect your privacy regarding any information we may collect while operating our website. Accordingly, we have developed this privacy policy in order for you to understand how we collect, use, communicate, disclose and otherwise make use of personal information. We have outlined our privacy policy below.

  • We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.

  • Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.

  • We will collect and use personal information solely for fulfilling those purposes specified by us and for other ancillary purposes, unless we obtain the consent of the individual concerned or as required by law.

  • Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.

  • We will protect personal information by using reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.

  • We will make readily available to customers information about our policies and practices relating to the management of personal information.

  • We will only retain personal information for as long as necessary for the fulfilment of those purposes.

We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained. Skin Pharmacy may change this privacy policy from time to time at Skin Pharmacy’s sole discretion.



If you have any questions or complaints relating to this Privacy Policy or how we use the personal information we have about you, please contact We will endeavour to respond to you promptly.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the following address. We will promptly correct any information found to be incorrect.

Skin Pharmacy

32 Devonshire Place